Horizon/skyline from UW Seattle Campus

Invoices

New Invoice 

After your department has sold a good or service to an outside entity (external to the UW and UWmed), an invoice is created in Workday by AST.  You can determine whether the invoice is sent out by Workday, via email or manually by your department. 

Update Existing Invoice 

An adjustment needs to be made on an existing invoice due to error, return of goods or services, or the invoice is determined to be uncollectible.

On this Page...

  • Resources
    • Accounts Receivable Form Checklist
  • Workflows
    • Effort Reporting Processing Time and Workflow
      • No Workflow
  • Frequently Asked Questions: Customer Invoices
    • My customer is another UW department or UW Medicine. Do I use this form to generate an invoice?
    • My customer has only worked with my department. Can I send the invoice to them? 
    • Now that my customer is used to paying their invoice in the new Workday workflow, I would like to automate invoice generation instead of downloading the invoice and sending it manually. Can I change this invoicing process? 
  • Frequently Asked Questions: Customer Profile
    • How do I know if my customer is already registered in Workday? 
    • What if our customer is registered in Workday but our department has different contact details?

Resources

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Accounts Receivable Form Checklist 

Selling a good or service?  Ensure the following: 

  • Submit your contract and/or invoice with AST as soon as you have the information. 

Workflows

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Invoice Processing Time and Workflow

The turnaround time for invoicing is 1-3 business days.

No workflow at this time, keep an eye out for website updates via AST’s Newsletter.

Frequently Asked Questions: Customer Invoices

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Frequently Asked Questions: Customer Profile

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For Further Support

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Reach out and we will route your questions, comments, and/or ideas to the appropriate subject matter experts on our team and keep an eye out for monthly updates via AST's Newsletter

Last Updated: Tuesday, April 29, 2025