Have a question? Find answers to our most frequently asked questions below. If your question has not been answered, please fill out this contact form or email us at teamcas@uw.edu, and we will get back to you within 1 business day.
On this Page...
- General
- Have questions regarding the fiscal risk mitigation measures for the College of Arts & Sciences?
- Where can I learn more about AST’s services?
- Have questions about a business process? Where can you see our business process workflows?
- Tickets
- How long will it take for someone to respond to my ticket?
- Where can I find information about a ticket I have submitted?
- What happens if I need to follow up on a ticket that has already been resolved?
- Will data submitted into forms be available to us later in some system that we can query or view?
- Workday
- Where do I go to find more information about Workday Finance?
- How can I better manage my Workday inbox? / How to manage Workday inbox filters?
- Have questions regarding ProCard management in Workday?
- How do I set up Internal Sales Document (ISD) and bulk upload? / Who do I contact for ISD information?
- How do I request a new security role or delegate to someone?
- How do I look up the status of a transaction in Workday?
General
Back to TopFor the latest guidance regarding fiscal risk mitigation measures for the College of Arts & Sciences, visit Dean Harris' Financial Risk Mitigation FAQs (NetID required). For more information about AST's approval requirements for transactions moving forward, please read our March 2025 Special Edition Newsletter.
- For information regarding how we operate and unit responsibilities visit Our Services.
- For information what services we provide each unit visit Who We Work With.
- For information about AST's mission, vision, values and our commitment to units within the College visit Who We Are.
We are in the process of creating our business process workflows but the ones that exist are located under workflows of each service page (e.g., workflows about I-9’s are located under ‘HR and Payroll’ in the ‘I-9 Services’ section). You can also select the magnifying glass at the top of each page to search topics through our website.
Our service pages offer an overview of the business process areas we support and include the associated intake forms, a timeline of common business processes, workflows, resources, checklists, user guides and FAQs.
- For information regarding payments, reimbursements, or purchasing goods or services please refer to Payments and Procurement.
- For information about processing UW staff, faculty, and/or student employment and/or payroll transactions refer to HR and Payroll.
- For information regarding US visa applications, hiring, or hosting a foreign national refer to Foreign National Services.
- For information regarding processing manual journals and accounting adjustments refer to Accounting.
- For information regarding billing customers outside of the University for goods and/or services refer to Accounts Receivable.
- For more information regarding support for the Grant Awards to Close process refer to Grants.
- For more information regarding security roles in Workday refer to Security Role Services.
UW Connect Tickets
Back to TopWe strive to answer tickets within 1-5 business days depending on ticket volume. Our estimated turnaround times are displayed on our homepage.
During high ticket volume AST staff follow these guidelines.
You can find all your requests under the "Find Your Tickets" menu at the top of our website, or by visiting your My Requests page.
To re-open a ticket, reply within it or send us an email with the ticket number in the subject line.
Tickets you've submitted, and the form data associated with them, are available for you to view at any time via My Requests.
Note: Tickets automatically close 7 days after we finish acting on them. To see the list of closed tickets, you need to select the button at the top that says, "Select here to include closed records".
Workday
Back to TopVisit ‘Support for Workday Finance’ page to find the information and resources our team has developed to help with Workday Financials. This includes its own FAQpage.
Check out ‘Workday Inbox Filtering’. This page includes answers to some common questions, in addition to resources and helpful tips.
Check out 'ProCard Management in Workday'. This page includes an overview of the ProCard approval flow, step-by-step instructions on how to set-up Workday inbox filters to locate and verify ProCard transactions, and links to the ProCard management job aid.
The ISD is used exclusively for recording sales of services or supplies by service centers and auxiliary enterprises to other University of Washington entities. ISDs are managed at a local level. If you need assistance with setting up an ISD for your unit or the requirements for a bulk upload or have any ISD questions, reach out to UW Finance (NetID required).
- In the Workday search bar, input the transaction (ie. MP1234567, PO1234567, etc.)
- If you don’t see any results, be sure to select More Categories to expand your search categories. Sometimes results are hidden in these categories.
- If your search still doesn’t turn up any results, you may not have the security roles to view that transaction.
- To check your security roles, go to your profile, then open the Actions menu. Toward the bottom of the menu, hover over Security Profile, and select View Role Assignments for Worker Position.
- Or simply run Role Assignments for Worker Position; once in the report you can select any of the headers to filter and/or sort based on your needs.
For Further Support
Back to TopReach out and we will route your questions, comments, and/or ideas to the appropriate subject matter experts on our team and keep an eye out for monthly updates via AST's Newsletter.
Last Updated: Tuesday, August 26, 2025