Horizon/skyline from UW Seattle Campus

Frequently Asked Questions

Have a question? Find answers to our most frequently asked questions below. If your question has not been answered, please fill out this contact form or email us at teamcas@uw.edu, and we will get back to you within 1 business day. 

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  • General 
    • Have questions regarding the fiscal risk mitigation measures for the College of Arts & Sciences?
    • Where can I learn more about AST’s services?  
    • Have questions about a business process? Where can you see our business process workflows?
  • Tickets  
    • How long will it take for someone to respond to my ticket?  
    • Where can I find information about a ticket I have submitted?  
    • What happens if I need to follow up on a ticket that has already been resolved?  
    • Will data submitted into forms be available to us later in some system that we can query or view? 
  • Workday 
    • Where do I go to find more information about Workday Finance?  
    • How can I better manage my Workday inbox? / How to manage Workday inbox filters?  
    • Have questions regarding ProCard management in Workday? 
    • How do I set up Internal Sales Document (ISD) and bulk upload? / Who do I contact for ISD information?
    • How do I request a new security role or delegate to someone?
    • How do I look up the status of a transaction in Workday?

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    Reach out and we will route your questions, comments, and/or ideas to the appropriate subject matter experts on our team and keep an eye out for monthly updates via AST's Newsletter.

    Last Updated: Monday, March 24, 2025