Frequently Asked Questions

For the latest guidance regarding fiscal risk mitigation measures for the College of Arts & Sciences, visit Dean Harris' Financial Risk Mitigation FAQs (NetID required). For more information about AST's approval requirements for transactions moving forward, please read our March 2025 Special Edition Newsletter.

• For information regarding how we operate and unit responsibilities visit Our Services.
• For information what services we provide each unit visit Who We Work With.
• For information about AST's mission, vision, values and our commitment to units within the College visit Who We Are.

Visit our Workflow Catalog for a complete list of the Administrative Support Team's workflows. Each workflow illustrates the tasks needed to complete various business processes. It also shows who is responsible for each task at different points in the process.

Please note, all links will go to there perspective pages as each of our business process pages goes into additional details on the approximate processing time, frequently asked questions, a checklist of necessary documents before starting each form and any other relevant information.

We strive to answer tickets within 1-5 business days depending on ticket volume. Our estimated turnaround times are displayed on our homepage.

During high ticket volume AST staff follow these guidelines.

You can find all your requests under the "Find Your Tickets" menu at the top of our website, or by visiting your My Requests page.

To re-open a ticket, reply within it or send us an email with the ticket number in the subject line.

Tickets you've submitted, and the form data associated with them, are available for you to view at any time via My Requests.

Note: Tickets automatically close 7 days after we finish acting on them. To see the list of closed tickets, you need to select the button at the top that says, "Select here to include closed records".

Visit ‘Support for Workday Finance’ page to find the information and resources our team has developed to help with Workday Financials. This includes its own FAQpage.

Check out ‘Workday Inbox Filtering’. This page includes answers to some common questions, in addition to resources and helpful tips.

Check out 'ProCard Management in Workday'. This page includes an overview of the ProCard approval flow, step-by-step instructions on how to set-up Workday inbox filters to locate and verify ProCard transactions, and links to the ProCard management job aid.

The ISD is used exclusively for recording sales of services or supplies by service centers and auxiliary enterprises to other University of Washington entities. ISDs are managed at a local level. If you need assistance with setting up an ISD for your unit or the requirements for a bulk upload or have any ISD questions, reach out to UW Finance (NetID required).

1. In the Workday search bar, input the transaction (ie. MP1234567, PO1234567, etc.) 
2. If you don’t see any results, be sure to select More Categories to expand your search categories. Sometimes results are hidden in these categories. 
3. If your search still doesn’t turn up any results, you may not have the security roles to view that transaction. 
   • To check your security roles, go to your profile, then open the Actions menu. Toward the bottom of the menu, hover over Security Profile, and select View Role Assignments for Worker Position. 
   • Or simply run Role Assignments for Worker Position; once in the report you can select any of the headers to filter and/or sort based on your needs.