Horizon/skyline from UW Seattle Campus

Frequently Asked Questions

Who do I contact if I have a question?

Before you contact our team via our please review our frequently asked questions. If you don't see an answer to your question, please contact our team through our general inquiry form (preferred) or by sending an email to teamcas@uw.edu. We will route your questions, comments, and ideas to the appropriate subject matter experts on our team. If possible, please do avoid contacting our team members directly

Where do I go to find more information about Finance Transformation?

Visit our Support for Finance Transformation page to find the information and resources our team has developed to help with the transition to Workday Financials. This includes a FT FAQ page. 

How to set up ISD and bulk upload? 

ISDs are managed at a local level. If you need assistance with setting up an ISD for your unit or the requirements for a bulk upload, reach out to fws-support@uw.edu

How do I request a new security role or delegate to someone? 

Security role requests can be processed using AST’s security role form

How do I look up the status of a transaction in Workday? 

Step 1: Search for the transaction (ie. MP1234567, PO1234567, etc.) 

Step 2: If you don’t see any results, be sure to select More Categories to expand your search categories. Sometimes results are hidden in these categories. 

Step 3: If your search still doesn’t turn up any results, you may not have the security roles to view that transaction. 

Note: To check your security roles, go to your profile, then open the Actions menu. Toward the bottom of the menu, hover over Security Profile, and select View Role Assignments for Worker Position.

Or simply run Role Assignments for Worker Position; once in the report you can select any of the headers to filter and/or sort based on your needs.


Tickets/ Requests/ Form Intake Submissions

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How long will it take for someone to respond to my ticket? 

We strive to answer tickets within 1-5 business days depending on ticket volume. Our estimated turnaround times are displayed on our homepage.

During high ticket volume AST staff follow these guidelines.

Where can I find information about a ticket I have submitted? 

You can find all your requests under the "Find Your Tickets" menu at the top of our website, or by visiting your My Requests page.

What happens if I need to follow up on a ticket that has already been resolved?

To re-open a ticket, reply within it or send us an email with the ticket number in the subject line.

Where does that webform data get submitted to? 

The webform data is stored within the College of Arts and Sciences Web's database in Drupal. Additionally, it gets sent to a ticketing system in UW Connect where our team members act on the request. You will also receive an email notification that a UW Connect ticket has been opened in which a reference number (REFXXXXXXX) will be provided and allow you to view your submission and any communication between you and our team. 

Will data submitted into forms be available to us later in some system that we can query or view? 

The tickets are also available for you to view at any time via My Requests.

Note: On this website requests will be closed 7 days after we finish acting on them. To see the list of closed tickets, you need to select the button at the top that says, "Select here to include closed records".

Our Services

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Where can I learn more about AST’s services? 

Our service pages offer an overview of the business process areas we support and include the associated intake forms, a timeline of common business processes, workflows, resources, checklists, user guides and FAQs.

  • For more information regarding payments, reimbursements, or purchasing goods or services please refer to Payments and Procurement
  • For information about processing UW staff, faculty, and/or student employment and/or payroll transactions refer to HR and Payroll
  • For information regarding US visa applications, hiring, or hosting a foreign national refer to Foreign National Services

I have questions about a business process, where can I see the workflow? 

Business process workflows are located under workflows of each service page (e.g., workflows about I-9’s are located under HR and Payroll in the Hiring section). You can also click the magnifying glass at the top of each page to search through our website.

Last Updated: Friday, September 08, 2023