Shared Services management and strategic development; metrics and reporting; outreach; Lean workshop facilitation; Payroll approval; compliance approval (Ariba); OWLS audits; OSET entry; HRP Replacement Advisory Board.
Heidi Rauscher Tilghman is the Manager for the CAS Shared Services Center and Affiliate Assistant Professor of Germanics at the University of Washington in Seattle. She received her BA (magna cum lauda, Phi Beta Kappa) in 1983 from The Colorado College, having also studied at the University of Göttingen in Germany. She proceeded to graduate studies at the University of Washington, earning her MA in 1985. In 1987, she received a Fulbright Scholarship for study and research at the University of Vienna and in the Vienna City Archives. Her dissertation focused on the early works of Viennese satirist Karl Kraus and his relation to the “Young Vienna” movement in the late 1890’s. She received her PhD in German Literature from UW in 1989 and began her teaching career as an Assistant Professor at Knox College in Galesburg, Illinois. She received awards for outstanding teaching and service while at Knox; she also served in various administrative capacities, including Director of the First-Year Preceptorial Program, co-chair of the Integrated International Studies major, and Director of Off-Campus Study. She received a federal Department of Education Title VI grant to develop and launch an experimental language learning program, “Quick Start Languages.” As part of that program, she led Knox freshmen and sophomores in a multi-faceted language and culture course that combined two quarters of on-campus study with three weeks’ intensive work in Germany. She directed the “Quick Start” program’s expansion into Spanish and French language instruction and authored a second successful Title VI grant that funded broader internationalization efforts across the College curriculum.
Heidi left Knox College in 2001 as an Associate Professor and moved back to Seattle with her husband and two young daughters. She worked in the Academic Programs office of the UW Graduate School before returning to the Germanics Department, first as a visiting assistant professor and then as Administrator. While she has maintained her research interests and has lectured locally on Viennese Modernism, Austrian History, and the Munich Secession movement, her professional focus has shifted increasingly to change management within higher education administration. In summer 2010, she joined the Lean task force studying the feasibility of shared services for small Humanities units in the College of Arts and Sciences and was hired as Manager of the pilot project in February 2011. In that position, she has worked with her staff and with administrators in CAS Humanities and Arts units to develop, launch and sustain shared processes for University-level transactions. She consults with academic and business services units across the University interested in shared services and participates in national discussions of shared services and Lean in higher education. In her spare time, she supports her interests in rowing and music.